Mobility  >  Taxi Vouchers

Taxi Vouchers

Monterey-Salinas Transit (MST) offers a taxi voucher program to assist seniors, persons with disabilities, and veterans in accessing important locations within their community.  There are three categories of vouchers each with their own eligibility requirementes: seniors, persons with disabilities, and veterans.

Senior Voucher

To receive senior vouchers, an individual must be 65 years or older, and be a resident in one of the following communities: Carmel, Carmel Valley, Del Rey Oaks, Marina, Monterey, Pebble Beach, Pacific Grove, Sand City, Salinas, or Seaside.  The vouchers are provided on a monthly basis at one of the distribution locations in the city in which the senior resides.

Carmel, Carmel Valley, and Pebble Beach
The Carmel Foundation (membership not required)
Lincoln Street Near Eighth Avenue
(831) 624-1588

Del Rey Oaks
Del Rey Oaks City Hall
650 Canyon Del Rey Blvd
Del Rey Oaks, CA 93940

(831) 394-8511

Monterey
Scholze Park Center
280 Dickman Ave
(831) 646-3878

Pacific Grove
City Hall
300 Forest Ave
(831) 648-3100

Pacific Grove Library
550 Central Avenue
(831) 648-5760

Meals on Wheels Community Center (Formerly Sally Griffin Center)
700 Jewell Ave
(831) 375-4454

Marina
Marina Administration Bldg.
211 Hillcrest Ave
Marina, CA 93933
(831) 884-1253

Sand City
Sand City City Hall
1 Pendergrass Way
Sand City, CA 93955
(831) 394-3054

Salinas
Alliance on Aging (Sign-Up Location)
247 S Main Street
(831) 655-1334

Firehouse Recreation Center (Sign-Up Location)
1330 E Alisal St
(831) 775-4286 or
(831) 758-7306


Monterey County Aging and Adult Services (Available for Monterey County Aging and Adult Services Clients Only)
730 La Guardia St
Salinas, CA 93905
(831) 755-4466 [Salinas]  or (831) 883-7565 [Monterey Peninsula]

Seaside
Oldemeyer Center
986 Hilby Ave
(831) 899-6800

Persons with Disabilities Voucher

To receive vouchers for persons with disabilities, an individual must be certified in the MST RIDES ADA paratransit prgram.  The vouchers are issued on a quarterly basis, and will be mailed when requested. To apply for the MST RIDES ADA paratransit program, individuals may contact MST at 1-888-678-2871, email mobility@mst.org for more information, or visit here.

A limited number of vouchers are available to persons with disabilities who are not RIDES certified. The following locations have a limited number of vouchers, and restrictions may apply:

Central Coast Center for Independent Living (Available for CCCIL Clients Only)

318 Cayuga St., Suite 208
Salinas, CA 93901
(831) 757-2968

Interim, Inc. (Available for Interim, Inc. Clients Only)

PO Box 3222
Monterey, CA 93940
(831) 649-4522

Veterans Voucher

To receive the veterans voucher, veterans may visit one of the distribution locations.  A qualified veteran is an individual who served active duty in one of the branches of the U.S. Military.  The vouchers are provided on a monthly basis.

Nation's Finest (Formerly Veterans Resource Center)
(831) 375-1184

Veterans Transition Center
(831) 883-VETS

MPC Veterans Resource Center (Must be a current MPC Student)
(831) 646-4025

 Hartnell Community College Veterans Services Center (Must be a current Hartnell Student)
(831) 755-6909

How the program works

1. Once succesfully enrolled in the program, a limited number of vouchers and a customer ID number are issued to the customer. For the vouchers to be valid and accepted by a TACT certified taxi driver, the customer must fill out the voucher completely with their name, customer ID number, and signature (see sample voucher below). Customers are required to pay a $3.00 co-pay with each voucher. 

Image of Taxi Voucher Sample

2. The customer may contact one of the participating taxicab companies listed below to schedule a ride. Once the taxicab arrives, the customer must provide the $3.00 co-pay, a voucher and a valid ID. With the voucher and $3.00 co-pay, a customer can travel the equivalent of up to a meter reading of $17.00. Each voucher and the $3.00 co-pay is only valid for a one-way trip.  Customers are responsible to pay any cost above the $17.00 meter reading. Taxi sharing is encouraged, with only one taxi voucher required for a shared ride.

Taxicab Companies

All taxi drivers accepting vouchers are required to be certified by MST's Taxi ADA Certification Training.  Details can be found here.  To schedule a ride, please call one of the following authorized taxi providers, and let them know of your intent to use a MST Taxi Voucher:

Orange Cab II ........................831-424-4045
Orange Cab ...........................831-757-7778
Salinas Yellow Cab ...............831-333-1234  

Marina Taxi Co.......................831-3 84-3894
Sal's Taxi................................831-422-7276

Taxi Voucher Service Areas

Taxi vouchers are valid for use within one of the two areas listed below. The taxi voucher trip must originate and terminate within only one of these two areas:
Area 1: Anywhere within the city limits of Salinas
Area 2: Anywhere within the city limits of Carmel, Carmel Valley, Del Rey Oaks, Marina, Monterey, Pacific Grove, Pebble Beach, Sand City, or Seaside.

* A surcharge may apply for some unincorporated areas.

What Else Should I know

The customer may not offer, and the taxi driver may not accept, more than one voucher per one-way trip. If you have a customer service complaint related to the use of a taxi voucher, please call MST customer serivce at 1-888-678-2871.  MST will report all violations to the Regional Taxi Authority for disciplinary action.

Categories:

MST Taxi Voucher Program

MST Taxi Voucher Program
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Hear a disabled individual describe how wheelchair accessible taxis have allowed him same-day transportation at a fraction of the cost of a regular cab ride.

 
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